Return and Refund Policy
We hope you are completely satisfied with your purchase from Auto Fix Mall. If for any reason you are not, we will do our best to address the issue. Our team is ready to assist you via email at refund@autofixmall.com. To proceed with a return, please review our refunds and returns policy. The following terms apply to all products purchased from us:
Your right to cancel your order
Before arrival:
You have the right to cancel your order within 12 hours without giving any reason by sending a request via email to refund@autofixmall.com.
After arrival:
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement indicating:
by sending a request via email to refund@autofixmall.com.
The deadline for returning an item is 24 business hours from our approval.
We will issue a refund within 14 days of receiving the returned merchandise. We will use the same payment method you used for the order, and only charge the shipping cost that cannot be refunded.
Conditions for returns:
In order for the goods to be eligible for a return, please ensure that:
The following goods cannot be returned:
We reserve the right to refuse the return of any merchandise that does not meet the above return conditions at our sole discretion.
Return of goods:
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the sender's address if present on the package or via the email request to refund@autofixmall.com indicating the order number in question. We cannot be held responsible for goods that are damaged or lost during return shipping. Therefore, we recommend using an insured and traceable mail service. We are unable to issue a refund without actual receipt of the goods or proof of delivery of the return received.
Contact us:
If you have any questions about our refunds and returns policy, please contact us at refund@autofixmall.com.